ab33's Privacy Policy

Introduction & Scope

This document presents in detail our policy on the collection, processing, and protection of personal information you provide while using the ab33 platform. This Privacy Policy ("Policy") applies to the ab33 website and all of its associated services.

By accepting the terms set out in this policy, you are entering into a legal relationship with ab33. If you disagree with any part of this policy, please refrain from using our services.

This policy should be read together with our Terms & Conditions and Responsible Gaming policy. Those documents together form a complete legal framework.

What Information We Collect

We collect various types of information for the purposes of registration, transaction management, and service delivery on the ab33 platform. A breakdown of the information collected by category is provided below.

2.1 Identity Information

• Full name and username
• Date of birth and age verification details
• National ID or passport number (where applicable)
• Contact address and occupational information

2.2 Contact Information

• Email address
• Mobile phone number
• Residential address

2.3 Financial Information

• Mobile banking numbers — bKash, Nagad, Rocket, and Upay
• Transaction history and amounts
• Deposit and withdrawal records
• Bonus and wagering-related information

2.4 Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Site access time, duration, and page view logs
• Cookie and local storage data

2.5 Gaming & Behavioral Information

• Game play history and preferences
• Betting patterns and session information
• Use of responsible gaming tools (limit setting, breaks, etc.)

Purpose & Legal Basis for Collecting Information

ab33 processes user information only for lawful and specific purposes. The legal basis for processing information for each purpose is stated below.

3.1 Performance of Contract

Information is required for account registration, login verification, processing deposits and withdrawals, and issuing bonuses. This is essential for fulfilling our mutual contractual obligations.

3.2 Compliance with Legal Obligations

Specific information is retained and processed for the purposes of anti-money laundering regulations (AML), identity verification (KYC), and compliance with applicable laws.

3.3 Protection of Legitimate Interests

We analyze information to prevent fraud, ensure platform security, monitor responsible gaming, and improve service quality.

3.4 Based on Consent

For marketing communications, personalized offers, and non-essential cookies, we rely on your explicit consent. You may withdraw this consent at any time.

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used to keep the ab33 website functioning properly and to improve the user experience.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to keep login sessions active, store security tokens, and retain form data. These cookies cannot be disabled, as the site does not function correctly without them.

4.2 Functionality Cookies

These cookies are used to save your preferences such as language selection, display settings, and game preferences. They make each of your visits easier and more personalized.

4.3 Analytics Cookies

Analytics cookies are used to understand which pages on the site are used most, how users navigate the site, and where technical issues are occurring. This information helps ab33 improve its services.

4.4 Cookie Management

You can manage or delete cookies at any time from your browser settings. Keep in mind, however, that disabling essential cookies may cause some features of the site to not work correctly.

Sharing Information with Third Parties

ab33 never sells your personal information or discloses it without authorization. However, in certain specific circumstances it may be necessary to share information with selected third parties.

5.1 Payment Processors

The necessary financial information is shared with the relevant payment providers to complete financial transactions through bKash, Nagad, Rocket, and Upay. This information is used solely to complete transactions.

5.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming — process the minimum session information necessary to operate games. Each of them independently follows their own privacy standards.

5.3 Technology & Analytics Partners

We use the services of trusted technology providers to ensure the functionality and security of the site. They follow strict confidentiality obligations in accordance with our instructions.

5.4 Legal Obligations

We may be required to disclose information to relevant authorities pursuant to a court order, a request from a regulatory authority, or applicable law.

Data Retention & Security

ab33 applies industry-standard technical and organizational security measures to protect your data.

6.1 Encryption & Security

All data transfers on our platform are protected by SSL (Secure Socket Layer) encryption. Account information and financial records are stored through multiple layers of protection.

6.2 Access Controls

Your information can only be accessed by authorized personnel who need to view it as part of their work. All staff are subject to strict confidentiality agreements.

6.3 Data Retention Period

We retain your information only for as long as it is necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, after which it is securely deleted.

6.4 Data Breach Procedure

In the event of a security breach, we will promptly notify you and the relevant authorities and take immediate steps to limit the damage.

Your Rights

As a user of the ab33 platform, you have the following rights over your personal information.

7.1 Right to Access

You have the right to know what information we hold about you, how we use it, and with whom we share it. You can request a copy of this information in writing.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, if retaining certain information is required to meet legal obligations, deletion may not be possible.

7.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific purposes, particularly when there is a dispute about the accuracy of the information.

7.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used format.

7.6 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via the site's live chat. We will aim to respond to your request within 30 business days.

Privacy of Minors

The ab33 platform is for users aged 21 and above only. We do not knowingly collect or process information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we become aware for any reason that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has registered on ab33, please contact [email protected].

External Links & Third-Party Services

Various game provider services are integrated within the ab33 platform. These third-party services may have their own privacy policies, over which ab33 has no control.

We recommend that you familiarize yourself with the privacy policy of any third-party service before using it. ab33 is not responsible for their collection or processing of information.

Policy Changes & Notices

ab33 reserves the right to update this privacy policy as needed. The policy may be revised due to changes in the scope of services, the addition of new technologies, or changes in applicable laws.

For significant changes, we will send a notification to your registered email and display a notice on the main page of the site. The date of the latest update will be mentioned at the top of each revised policy.

If you continue to use the platform after a policy change, it will be assumed that you have agreed to the updated policy. If you object to a policy change, you may close your account.

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is available 24/7 in both Bengali and English.

To learn more about this policy, visit our FAQ page or read the About Us page.